You can print your ticket(s) immediately upon confirmation of your credit card authorisation and after receiving the tickets via email. A confirmation email which contains an electronic version of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s).
Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies your ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, we may refuse entry to all ticket holders presenting tickets with this code.
All ticket prices are shown in NZ Dollars and include GST where applicable.
Postponements, cancellations & refunds
Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.
In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting AIHA prior to the replacement date for the postponed event. In the event that AIHA authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.
Changes in program
AIHA reserves the right to withdraw, replace, add or substitute the event format without notice.
Credit card problems
AIHA’s ticketing system involves an immediate exchange of information between us and your bank via Stripe’s credit card payment facility. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not AIHA, so please contact your bank for a resolution.
Where a ticket is purchased by credit card and a chargeback is subsequently issued, you will be liable for and will be invoiced for both the full transaction value and a reasonable chargeback management fee.